Fast Track System Support Administrator
Position Summary
This role is centered on enhancing customer experience by ensuring the timely and accurate processing of all claims, managing claims payouts, performing admin tasks, and testing within the claims database. This position also focuses on fulfilling the responsibilities of the Fast Track Office Claims Representative position.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Assist adjusters by completing activities necessary within the system to advance the flow of the claims process.
- Assist with managing claims payments for status and accuracy of a claim’s financial transactions.
- Conduct and help coordinate testing of system code releases.
- Process admin tasks within the claims system for vendor and integration flow.
- Answer phone calls and assist in answering questions when able.
- Communicate effectively with the claims reporter to obtain information needed to start the claim.
- Manage and resolve basic claims such as auto glass, residential glass, and towing.
- Assist with various processes required to facilitate the timely completion of a claim, including completing tasks and processing payments within the claims database.
- Adhere to company and department procedures.
- Perform other responsibilities as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability – Ability to accept responsibility and account for his/her actions.
- Accuracy – Ability to perform work accurately and thoroughly.
- Analytical Skills – Ability to use thinking and reasoning to solve a problem.
- Communication – Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
- Organized – Possessing the trait of being organized or following a systematic method of performing a task.
- Responsible – Ability to be held accountable or answerable for one’s conduct.
- Professionalism – Avoid business or personal activities that present a conflict of interest. Display conduct favorable to oneself, the department, and the company.
SKILLS & ABILITIES
Education: High School Graduate or GED
Preferred experience: Two years comparable experience pertinent to customer experience, insurance claims, or systems admin.
Computer Skills: Proficient in Microsoft Office Suite.
Other Requirements: Participate in industry courses such as AIC and/or CPCU.
| Department | Claims |
| Status | Full Time |
| Location | Pocatello Corporate Office |
| Company | Farm Bureau Insurance Company of Idaho |
| Rate of Pay | We offer competitive pay and an excellent benefits package. |
| Closing Date | — |
| Positions Available | 1 |
